We've Professionalized Frustration
Support teams spend nearly half of their time deflecting users to documentation instead of actually helping them.
We spend time battling with chatbots that fundamentally miss the mark — instead of solving problems, they overwhelm users with outdated articles. Rather than preventing confusion, they simply point to help docs after the fact. And most importantly, when users need clarity, they deliver an avalanche of irrelevant links.
We've built entire industries around the assumption that users must struggle. We've all felt the exhaustion of waiting days for support, but we've convinced ourselves this is fundamental to the process – that this is what it takes to use software.
But why?!
UMBRELLAMODE is building the self-service layer of the internet
- support that sees users struggle, diagnoses what they're trying to do, and walks them through it in real-time before they can even open a ticket.
Our long-term vision is for Umbrellamode to become the foundational operating system for product support, replacing existing chatbots entirely, and enabling software that truly helps itself. Each problem we solve is a step toward our real goal: the freedom for users to succeed without the burden of waiting.
In an age where user experience is everything, we're building the tools to enable the next generation of products to be accessible, intuitive, with support built-in from day one.